Technical Consultant

Reporting to the Head of Professional Services, Americas, the successful candidate will work mainly on our Colline, Megara, Palmyra, Reform and Reporter Portal products.

· Recent experience working in technical support for a financial services company or a software product company in the financial
   industry is a huge plus
· Knowledge of trading, collateral management, insurance or financial services is a huge plus
· Must have a minimum of 3 years of “hands on” technical troubleshooting experience with distributed, enterprise applications.
  Knowledge of full life cycle software development is important
· Must be capable of handling multiple client projects simultaneously
· Excellent verbal and written communications skills along with client relationship skills
· Candidate must also have the interpersonal skills to interact appropriately with clients in handling issues, trouble-shooting production   
   issues, or responding to queries
· Candidate must be flexible and self-motivated with the ability to work independently and take ownership to follow assignments through
   to resolution
· A degree level education in Computer Science or equivalent
· Must be able to legally work in USA

The Responsibilities for this role will encompass the following:

· Leading workshops to identify and document client technical requirements
· Client facing technical project work to implement our systems (e.g. installation, configuration, integration)
· Providing client IT team with technical training
· Supporting clients and resolving issues during client testing
· Pre-sales meetings & project/task estimation
· Would suit someone with technical implementation experience or a development background who wants to move into a client facing
   role.
· Some travel may be required therefore it is essential the candidate can work and travel within the US and Canada
· Liaising with the global teams to provide a world class support service
· Developing the system requirements documentation to deliver client enhancements and to respond to new marketing requirements
· Liaise with development team and BAs during implementation projects

· Knowledge of web-based architecture
· Minimum 5 years “hands-on” experience in Java/J2EE and Oracle/MS-SQL
- Review java code and identify potential issues
- Make code changes and execute unit/system tests
- Familiar with RDBMS concepts to identify database problems
- Write/debug SQL statements to analyze data/resolve client issues
· Knowledge of the following:
- Knowledge of any J2EE application server (JBoss, Websphere, etc)
- Core Java, JDBC
- Knowledge any Web Framework (Struts, Spring, etc)
- Knowledge of major JBoss components like JBM and JBoss Cache
- Knowledge of basic/intermediate Unix commands
· Knowledge of application tuning will be very beneficial
- Basics of Java based application performance tuning
- Basics of database performance tuning