IT Technical Support

• For critical issues identify solutions to get clients back to BAU as quickly as possible
• Perform and document root cause analysis
• Help to provide solutions/strategies for issue prevention
• Follow through on solutions offered to ensure client acceptance
• Maintain strong and positive client interactions 
• Ability to handle multiple client issues and projects simultaneously, often against tight deadlines
• Work hands on with the system to configure and test it to ensure that client issues can be resolved
• Work with Development and QA Engineers to ensure the quality of the code for releases and patches
• Please note that this is a Support (not a development) role, although a development background would be beneficial, as strong technical skills are required

Essential Skills

• Strong structured and analytical problem solving skills
• Ability to learn new skills quickly and independently
• Ability to read and debug Java code and analyse stack traces
• Ability to write/debug SQL statements to analyse data/resolve issues
• Oracle skills
• Knowledge of UNIX commands

 Ideal Additional Skills

• Knowledge of JBoss, JMS, MQ Series
• MS SQL Server Knowledge
• Knowledge of trading or collateral management is a huge plus
• Knowledge of front, back or middle office applications in the financial services industry is beneficial